FAQ

Frequently asked questions

How long does delivery take?

Orders are prepared within 24 to 48 business hours. After that, allow 5 to 10 business days for France and Europe, and 10 to 15 days for the rest of the world. Shipping is free on every order, with no minimum.

How do I track my order?

As soon as your parcel ships, you receive an email with your tracking number. You can also enter it at any time on our Order tracking page.

Are the accessories compatible with my phone?

Yes. Our boxes come in an iPhone version (iPhone 12 to 17) and an Android version (all USB-C smartphones: Samsung, Xiaomi, Google Pixel, OnePlus, Huawei…). For individual accessories, simply choose iPhone or Android compatibility when you order. Not sure? Write to us at contact@wantedstore.fr.

Can I return a product?

You have 30 days after delivery to change your mind. The product must be returned complete, in its original packaging. The refund is issued within 5 to 7 days of the parcel reaching us.

Is there a warranty?

All our products come with a 12-month warranty against manufacturing defects. If anything goes wrong, contact us with your order number: we will replace or refund the item.

Is payment secure?

Yes. Payments are processed by Shopify Payments and encrypted with SSL. We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. We never store your card details.