Refund policy

Refund and Return Policy

Wanted Store, operated by Wanted Store LLC, attaches great importance to the satisfaction of its customers. This policy explains the conditions under which a product purchased on wantedstore.fr may be returned and refunded, whether under the statutory right of withdrawal or under our commercial "30-day satisfied or refunded" commitment.

1. Our commitment: 30 days satisfied or refunded

French law grants every consumer a statutory withdrawal period of 14 days from receipt of their order (see our terms and conditions of sale). Over and above this legal obligation, Wanted Store offers its customers an extended commercial period of 30 days from receipt of the product in which to change their mind and request a return, under the conditions described below.

This commercial "30-day satisfied or refunded" commitment is in addition to the 14-day statutory right of withdrawal and does not replace it. It does not affect the legal guarantee of conformity or the legal warranty against hidden defects, which apply according to their own time limits and conditions, as set out in our terms and conditions of sale, regardless of how much time has passed since the product was received.

2. Return conditions

To be accepted, a product returned under the right of withdrawal or under the "30-day satisfied or refunded" commitment must meet the following conditions:

the product has not been used, worn or irreversibly installed;
the product is returned in its original packaging, complete, with all of its accessories, instructions and supplied items;
the product is in resalable condition, with no damage, soiling or signs of abnormal use;
proof of purchase (order number or invoice) is provided.

Hygiene-related exception: in accordance with article L221-28, 5° of the Code de la consommation (French Consumer Code), earphones, in-ear tips and headphones whose packaging or sealed protective pouch has been opened by the customer cannot be taken back for reasons of hygiene and health protection, unless they have a lack of conformity or a hidden defect covered by the legal guarantees.

3. Return procedure

To return a product, the customer must:

contact customer service at contact@wantedstore.fr within 30 days of receiving the product, stating the order number and the reason for the return;
wait for confirmation from customer service setting out the steps to follow; the address to which the product must be returned is provided by customer service once the return request has been received;
pack the product carefully, preferably in its original packaging, to avoid any damage in transit;
send the parcel to the address provided, keeping proof of shipment and, if possible, a tracking number.

4. Return costs

Unless the customer is informed otherwise when the return is requested, the cost of returning the product remains payable by the customer, in accordance with article L221-23 of the Code de la consommation.

Where the return results from an error by the Seller (product not matching the order, defective product or product damaged on arrival), the return costs are borne in full by Wanted Store.

5. Refund period and arrangements

In accordance with article L221-24 of the Code de la consommation, the refund is made within a maximum of 14 days from the date on which Wanted Store is informed of the customer's decision to withdraw or to return the product. However, Wanted Store may defer the refund until the returned product has been received or until the customer has supplied proof of shipment, whichever occurs first.

The refund is made using the same means of payment as the one used by the customer when placing the order, unless the customer expressly agrees to another means, and at no additional cost to the customer in respect of that refund.

6. Defective or non-conforming products

If the product received is defective, damaged or does not match the order, the customer must contact customer service at contact@wantedstore.fr as soon as possible, with photographs if possible. In that case, the legal guarantee of conformity and the legal warranty against hidden defects, described in the terms and conditions of sale, apply: the customer may request the repair, replacement or refund of the product, at no cost to them, including the cost of returning the defective product.

7. Exceptions and special cases

Products unsealed for reasons of hygiene (earphones, audio ear tips) are not taken back in the absence of a proven defect, as stated in section 2 above.
Any product returned incomplete, damaged through mishandling by the customer, or not meeting the conditions of section 2 may be refused or give rise to a partial refund, after the customer has been informed in advance.